Virtual – Empathy across Remote Teams & Managing Up
The world is a bit topsy-turvy right now, and those of us still fortunate enough to have jobs to report in at may suddenly be working remotely for the first time or working with teammates who have never worked remotely before. It’s a lot harder to socialize with teammates in a remote setting, and empathizing with others’ needs is harder when we can’t speak in person. Remote work itself is a lot like being on-call: It feels neverending and can grate on your nerves. Let’s talk about how to create and maintain empathy on remote teams, from using communication frameworks to helping others learn how to empathize with you.
Speaker: Laura Santamaria
As LogDNA’s Developer Advocate, Laura Santamaria loves to learn and explain how things work. She bridges the gap between external developers and SREs and internal engineering teams. In addition, she is the curator for A Minute on the Mic. Apart from work, she co-hosts Austin DevOps, taught Python for Women Who Code Austin for many years, and volunteers with DevOpsDays Austin. Outside of tech, Laura runs, plays with her dogs, throws discs, and watches clouds—the real kind.
Managing Up and Across
Most of us are in the business of prevention. The trouble with that business is that when you do your job well, nobody knows you are doing your job.
This talk focuses on how to communicate what you are doing to your peers, supervisor and production stakeholders so that the work and value of your team is visible across your organization.
Speaker: Boyd Hemphill
Boyd Hemphill is a DevOps raconteur in the silicon hills of Austin Texas. Boyd founded and organizes the Austin DevOps Meetup. He privileged to serve as part of the DevOps Days Austin Organizers team. In his professional life, Boyd has been a developer (PL/SQL, PHP), DBA (Oracle and MySQL), and system administrator as well as a Director and even a CTO. Today he is the Director of Cloud Engineering for Contrast Security we we are making the internet just a bit safer.